Have this policy reviewed with your package contracts and Australian Consumer Law obligations before taking live payments.
Before work starts
If you ask to cancel before strategy, design, development or reserved third-party costs begin, contact Black Oak promptly. Any refund will account for non-recoverable Stripe fees or third-party commitments where the law permits.
After work starts
Website packages reserve studio time and involve custom work. After work begins, a refund is assessed against work completed, time reserved, approved milestones and non-refundable third-party costs. Change-of-mind refunds are not automatic for custom services.
Monthly Link in Bio plan
A valid, verified referral code makes the first monthly billing period free. You may request cancellation before the next monthly renewal through the secure contact page. Cancellation stops future billing and access to subscription hosting and managed updates at the end of the current billing period. Completed paid billing periods are not automatically refundable, except where required by Australian Consumer Law.
Service problems
If the delivered service does not match the agreed scope, notify Black Oak with clear details and a reasonable opportunity to investigate and correct the issue. Nothing in this policy limits remedies that cannot be excluded under Australian Consumer Law.
Scope changes and delays
Approved work outside the original scope may change price and timing. Client delays in content, access or approvals do not automatically create a refund right. Black Oak will communicate material scheduling changes.
How to request review
Use the secure contact page, include the Stripe payment email and describe the requested outcome. Do not send card or bank details. Black Oak will acknowledge the request and provide the next step.
Referral rewards
Refunds, disputes and chargebacks reduce, cancel or reverse related referral rewards. This prevents a partner reward being paid on revenue the business did not retain.